Terms of use

1. GENERAL PROVISIONS

These General Conditions of Sale (hereinafter "General Conditions") apply to all the sales of products (hereinafter, "Products" or "Product") purchased through the internet website https://www.salumificiopevericarlo.com (hereinafter "website").
The use of the remote sale service described in these General Conditions is reserved exclusively to consumers (Hereinafter, "Customers" or the "Customer"), meant as physical persons who act for private purposes.
The languages available to close the contract are Italian, English and German.
The protection of consumers in online sales is regulated by Legislative Decree no.206/05 of the Consumer Code and following modification and based on the provisions of art.68 of same, with refers to the application of Legislative Decree 70/03 on e-commerce.
Customers have the obligation to read carefully the provisions of these General Conditions before inserting any personal data to purchase one or more products in sale on the website.

2. SELLER DETAILS

Seller is Salumificio Peveri Carlo S.a.s. (VAT n. 00405340332), Via Chiaravalle 3193/1, Fraz. Chiaravalle della Colomba, Alseno (Piacenza), email: info@salumificiopevericarlo.com.

3. PRODUCT INFORMATION

Information regarding Salumificio Peveri's Products are available through website.
In any case, if Costumer wish to obtain further information shall contact Salumificio Peveri Carlo S.a.s via email: info@salumificiopevericarlo.com.
It's been understood that despite the description of Products in the web site, a slight variation in items may occur. The picture of the products listed in the website, where present, is usually a photo of the product itself and its goal is to present the Product for the sale without guarantee that the Product is exactly similar to the photo.

4. PRICES

All prices are listed in Euro.
Product prices include VAT but not transport costs, which are calculated according to the place of destination.
The minimum order is set on 25€.
SALUMIFICIO PEVERI will deliver the Products to the Customer at their own expense only and exclusively for a minimum order of € 40.00 for Italian destinations. For smaller orders from Italy and all the orders from other EU countries the delivery costs are charged according to the weight of the order requested. The transport prices will be indicated in the section dedicated to the summary of the total cost after having loaded the Products in the relative shopping cart.
The Costumer purchases are covered by the legal guarantee of Products conformity set forth in articles 128 et seq. of the Consumers' Code".

5. INVOICING ORDER

The invoice is presented to companies or professionals who required it when they are placing an order and if they fill out the necessary information, as VAT number and SDI number for whom is holder of an Italian VAT number. The invoice will be sent attached to the order and by email to the purchaser. For Italian companies or professionals, a copy of the invoice without tax value will be sent attached to the order and by email, then the Costumer will receive the original e-invoice in its own tax mail box.

6. PRODUCT ORDER

The purpose of the website www.salumificiopevericarlo.com is the sale of self-manufactured food products. Salumificio Peveri Carlo guarantees the high quality of its products processed in compliance with the reference European framework of regulations.
Any products is described in greater details with characteristics, weight, availability, product code and price in each Product offer. The product descriptions only serve as evidence regarding the gathering of information on the products themselves.
To purchase Products, Customers must register on the website by creating a personal account and filling out an online form with personal data that the company will use exclusively for the shipment of the order, for different agreement with costumers and for commercial promotion. After the account registration and the acceptation of these General Conditions and the privacy policy, the Costumer is allowed to proceed in the order process by adding products in its shopping cart through the specific button. The final order is visible in an explanatory frame that sum up any helpful information for the Costumer's order.
The Costumer has to put the Product in the shopping cart, and after reading these General Condition, with careful reading about delivery costs and the right of withdrawal, and Privacy Policy, has to select the terms of payment and press the button "confirm".
Before sending the order, the Costumer has the possibility to correct possible mistakes following the specific procedure to modify the order. In particular, the Customer may edit the quantity of Products he wishes to purchase, adding or removing one ore more Products from the "cart". By entering the order, the Customer is acknowledging and declaring that it has read all the information provided during the purchasing procedure and fully accepted the General Conditions.
Salumificio Peveri reserves the right to evaluate whether the orders received can be fully or partially accepted. Salumificio Peveri will inform the Customer by the email address of registration if an order received cannot be fully accepted and will offer alternative products. The Consumer must inform Salumificio Peveri Carlo within 12 hours from the email receiving its will to delete the entire order or substitute the product not available with the alternative product offered. If the Consumer does not give any answer within the period above-mentioned, the seller will consider implicitly accepted its alternative proposal and the new order will be forwarded to the Costumer without any additional expenses. If the Costumer refuse the alternative Product offered by the Seller, it is entitled to receive back a coupon without deadline to use for a future purchase in the online shop. The maximum value of the voucher is Euro 40, beyond that amount the purchaser and the seller will agree about the refund conditions. Up to the introduction of the voucher , Salumificio Peveri Carlo and the Costumer have to agree about refund conditions.
The seller, after the acceptation of the order, sends the confirmation to the purchaser through email with a summary chart: list of products ordered and their VAT-inclusive prices, the number of the order, the shipping and invoicing data and delivery costs, where appropriate. It is interest of the Costumer to check the presence of any mistake and to communicate it necessarily within 12 hours from the receiving of the confirmation to the hereinafter email address info@salumificiopevericarlo.com . After the above-mentioned period of time, the order will be considered implicitly confirmed by the purchaser and the seller will be able to forward the order to the logistics office.

7. METHOD OF PAYMENT

The payment of the purchased Products can be made by credit card, Paypal, Credit Card, Bank Transfer or cash on delivery (only available for Italian destinations) as indicated in the website.
After the order is confirmed through the website, the Customer will be redirected to one of the following sites:

  • Credit card: Visa/Visa Electron, Mastercard/Maestro, American Express, PostePay, Carta Aura, Discover.
  • Paypal process payments in accordance with their maximum-security protocol.

The data supplied for payment with credit card or bank account will be crypted and sent directly to the bank that will authorize the payment. No credit card or bank account payment details will be sent to the Salumificio Peveri's website nor will they be stored in the archives of the Salumificio Peveri's website.
Once the payment operation has been completed, the Customer is automatically directed to the Salumificio Peveri Carlo website to complete the order.
The cash on delivery service, only available for Italian destinations, gives the opportunity to pay cash at the moment of delivery of the order. The cost of this service will be added to the total price of the order. The payment through Bank Transfer can be done after the communication of IBAN from the seller and the amount must be paid within three days from the communication. After the above-mentioned period of time, the order will be cancelled.
For Credit Card and PayPal process payment, the related invoice shall be issued at the same time the Products are handed to the courier responsible for the delivery.

8. ORDER CONFIRMATION

The order is processed once the various intermediate technical phases have been completed and the total amount has been paid. Salumificio Peveri will send by email address the order confirmation and the purchase receipt attached with General Conditions of sale.

9. INVALID ORDERS

A contract shall not be deemed closed between Salumificio Peveri and the Customer, if Salumificio Peveri has justified reasons to believe that the Customer is not operating out of an actual and genuine interest in the purchase of the Products ordered, or is abusing the right of withdrawal. In said cases, the order sent by the Customer shall have no validity, Salumificio Peveri shall send to the Customer an email message notifying the failed closure of the Contract and refund any charges and/or expenses borne by the Customer.

10. SHIPMENTS, DELIVERY TIME, DESTINATIONS AND COSTS

Salumificio Peveri delivers to all EU countries.
Salumificio Peveri, uses carriers such as SDA, UPS, TNT, DHL, FEDEX in Italy through the commercial brokering of Mail Boxes Etc (MBE),which will help us a faster and deeper check on the shipment management.
Salumificio Peveri, uses carriers such as UPS, DHL, FEDEX for international deliveries through the commercial brokering of MBE.
Once the Products have been shipped, Salumificio Peveri will send an email or text message to the Customer, with the waybill number, which can be used to track the Products online.
It is interest of Salumificio Peveri to protect products at all times, ensuring perfect preservation throughout the trip: for this reason, dry ice is used for cooling, when necessary. Great care is also used in packing the Products: polystyrene boxes are used to preserve products from sudden temperature change and accidental impact.
Products travel at Salumificio Peveri's risk: however, the latter ask Customers to help it by accepting packages with reservation if they are damaged.
On delivery, the customer must always check:

  1. that all the products that have actually been sent and invoiced are present;
  2. that the packages are intact.

No complaints for missing products (compared to invoiced products) or for damaged Products if the shipment was not accepted with reservation.
The Products ordered will be sent to the postal address specified by the Customer.
Salumificio Peveri recommend Customer to indicate a delivery address where someone is present at all times to receive the package and check its content and condition.
The Customer can not attribute any kind of responsibility to Salumificio Peveri in case of a delay in the fulfillment of an order or in the delivery of the Products.
However, the supply times depend from factors external to Salumificio Peveri's will while delivery times will be diversified in consideration of a series of circumstances, such as the method of payment , the delivery place and courier's availability.
Sometimes it's possible that the Products are not available due to multiple contemporary orders that bring to the end of the stocks, or in case of special Products that need to be made.
Salumificio Peveri will inform Customer of its best delivery dates and will try to dispatch the order as soon as possible.

11. CLAIMS

The purchaser can make a complaint by forwarding a mail to the address info@salumificiopevericarlo.com, by calling the phone number +39.0523.940156 or sending a registered letter with acknowledgment of receipt to the address: Salumificio Peveri Carlo S.a.s. - Via Chiaravalle 3193/1 – Frazione Chiaravalle della Colomba – Alseno (PC). The seller commits to answer to the complaint within 7 days from the moment it receives the complaint of the purchaser.

12. FILING AND REVIEWING AN ORDER

Once Customer have entered an order have 24 hours to edit the order and change either the Products or the delivery address. Customers need to call +39 0523 940156 and send an email to the following address: info@salumificiopevericarlo.com.

13. RIGHT OF WITHDRAWAL (CONSUMER CODE LEG. DECREE 206/05 AND LEG. DECREE 21/2014)

According to art. 52 s.s. Legislative Decree 206/2005 (Consumer Code), the Customer has the right to withdraw from the purchase agreement for any reason and without giving explanation, within 14 days from the delivery of the Products.
To exercise this right, the Customer must send a communication via registered letter with acknowledgment of receipt, within 14 (fourteen) working days from the reception of the Products.
The essential condition for exercising the right of withdrawal is the substantial integrity of the Products to return.
Once the integrity of the Product is verified, Salumificio Peveri will refund the entire amount payed by the Customer for the Products object of the withdrawal within 14 (fourteen) days from the return of the same Products.
Salumificio Peveri will refund the entire amount of the order, or part of it in case of partial withdrawal, by Bank Transfer or by other methods agreed by Salumificio Peveri and the Customer.
According to Legislative Decree No. 185/99, the products must be returned within 14 working days from the date the Products were received, and the products must be returned in good condition and with the original labels in place.
Pursuant to art. 59, Consumers Code, the right of withdrawal does not apply to perishable Products.
– Products must be packed carefully, to prevent the original packaging from getting damaged or having writing or labels on them.
– Products must be returned by express refrigerated courier at the customer's expense.
– Salumificio Peveri recommends to Customer to use a trackable and ensured method of transport as Salumificio Peveri will not be liable for loss, failed delivery or damage of the Products sent.
– A refund for Products will be paid by Salumificio Peveri after the content and conditions of the Products have been checked, within 14 days from receipt of the customer's communication. If Products are not returned to the Seller for the required checks, the 14 days for refund will be calculated from date of receipt of the Products (art. 56 Cons. Code). Pursuant to art 57 Consumer Code, once the returned Product has been received, if the Salumificio Peveri notices that the Products have deteriorated or their value decreased due to causes linked to the Customer's negligence, the latter may be considered responsible for the decreased value. Salumificio Peveri shall completely refund the costs incurred by the Customer for the purchase, the amount will credited with the payment method that the Costumer and Salumificio Peveri Carlo agreed previously by phone or mail. The only expenses borne by the customer are those paid for returning the product.
If the seller, at the return of the Products, realizes that one or more requirement that excludes the right of withdrawal, can send again back the products to the purchaser charging also the delivery costs.

14. ERRORS

Product information provided in the website is constantly updated. However, it is not possible to guarantee that it will be completely free from mistakes. Salumificio Peveri reserves the right to correct mistakes, inaccuracies or omissions even after an order has been sent to you as well as change or update the information at any time without prior notice

15. PRIVACY

Salumificio Peveri treats the Customers data according to the set of rules regarding the protection of personal data, as specified in the information note in the dedicated section, named: "Privacy Policy".

16. COMMUNICATION

All the communications from the Customer to Salumificio Peveri regarding the purchase agreement must be communicated via e-mail (info@salumificiopevericarlo.com)

17. APPLICABLE LAW AND JURISDICTION

In case of disputes, Italian law will be applied if it is in compliance with Customer's law. Otherwise the law of the Consumer's Country will be applied.
Any eventual controversies relating to the interpretation and execution of the present agreement in acceptance of the General conditions will be solved by the competent judicial authority where Consumer have its residence or domicile.
In compliance with articles 1341 and 1342 of the Italian Civil Code, the Customer hereby expressly approve the provisions under the following articles:
9. INVALID ORDERS
10. SHIPMENT, DELIVERY TIME AND COSTS
13. RIGHT OF WITHDRAWAL
17. APPLICABLE LAW AND JURISDICTION